Cancellation and refunds

Ordinary subscription cancellation

You may cancel at any time through Manage subscription in ListRush, which opens Stripe's Customer Portal. This prevents future renewal. Your paid access continues until the implemented end of the current paid billing period.

14-day cooling-off requests

Consumers may have a statutory right to cancel a new distance service contract within 14 days after the contract is made. New ListRush paid subscribers expressly request immediate performance separately before Stripe Checkout. If you cancel during an applicable period after service starts, ListRush will review any refund or legally permitted deduction for service already provided. The request does not waive all cancellation or refund rights.

Email admin@listrush.co.uk with a clear statement that you want to cancel. Your ListRush account email, plan and approximate purchase date help identify the purchase; do not send card details, passwords or identity documents unless specifically and lawfully requested. You may use the model form below, but do not have to.

Refund review

ListRush separately reviews applicable cooling-off requests, duplicate or incorrect charges, and statutory remedies where the service is defective or does not conform to its description. Discretionary refunds and the exact treatment of service already provided are assessed case by case; there is no automatic percentage and no blanket no-refunds rule.

Purchased AI credits do not expire while the account exists, survive subscription cancellation and downgrade, are non-transferable, and cannot be redeemed for cash. Remaining balances are deleted with the ListRush account. These rules do not remove statutory remedies or prevent review of an incorrect, duplicate or non-conforming purchase.